The Weir Group PLC

Returning Candidate?

2017-17144

2017-17144

Title 
Service Technician
Posted Date 
12/4/2017
Location 
CA-NL-Wabush
Shift Schedule 
Day
Manages Others 
No
Close Date 
..

More information about this job

Company Profiles

Weir has been in business since 1871 and our sustainability and success has been built on attracting, retaining, and developing exceptional people.

 

As a global company, employing around 15,000 people in over 70 countries, we reflect the diversity of our customers in the diversity of our people and ensure everyone is given the opportunity to flourish regardless of their gender, race, beliefs or background.

 

Weir is an inclusive and innovative organisation where you can be your authentic self. We continually develop our talent and diversity of thought to keep our business relevant, innovative and successful for the future.

 

Enabling our people to unleash their full potential is central to ‘We are Weir’, our vision, mission, and strategic priorities. We aim to be the most admired engineering business in our markets and we'll achieve that ambition by being the employer of choice in our markets.

 

We offer a wide range of career opportunities across a variety of technical and business roles in engineering, manufacturing and service locations worldwide.

 

Business Need / Purpose of Role

The Service Technician will be responsible for identifying and responding to customers’ service needs and requirements across all Weir Product lines as well as competitors’ equipment and to work with the Weir Minerals Sales Team to grow and maintain service opportunities.  The position will work closely with technology centers, aftermarket sales and key Mining, Industrial and Municipal clients.  

Objectives & Measurement - Key Responsibilities

Including but not limited to:

  • Available as required to attend key equipment outages, inspections, overhauls, start-up and commissioning (may require weekend work)
  • Monitor and collect operating data and wear performance on our critical Mill Circuit and Tailings Pump installations
  • Analyze operating and wear data, and provide inspection reports to Sales Management, Aftermarket Sales and Technology Centers (DCO)
  • Working closely with Technology Center Engineering (DCO) groups to develop wear and operating improvement plans for key products
  • Work closely with Sales Account Managers to grow our aftermarket business, through sales presentations, client meetings, etc.
  • Provide monthly updates to Management and Operations Group on key component wear life/demand and customer maintenance outage schedules, to allow inventory alignment for each major customer
  • Secure and maintain site access passes to key customer locations
  • Meet all Personal Business Objectives (PBO’s) inclusive to a Personal Development Plan (PDP) 
  • Act and behave aligned with our Weir Group Values
  • Other duties as assigned

Measurements:

  • Growth In Service Business, (Example: Pump Rebuild Quick Response Program)
  • Improve Key Equipment wear life and operation to meet client targets and expectations.
  • Personal Business Objectives (PBO’s)
  • Customer feedback and satisfaction – Example NPS.

Health & Safety : Key Responsibilities & Requirements:

  • Able to work in a manner that ensures the safety of themselves and others
  • Able to demonstrate compliance to company safety procedures and legal obligations
  • Recognise and report and resolve hazards identified
  • Confidence and ability to intervene on practices deemed to be unsafe
  • Engage and promote a zero harm culture
  • Be aware of physical limitations based upon job requirements

Job Knowledge / Education and Qualifications

Education/Experience:
Millwright/Journeyman in mechanical or relevant technical discipline, preferably specializing in rotating equipment designed for the Minerals or related to severe duty market segments.

Ideally a minimum of 15 years of maintenance/service or maintenance planning experience with preference given to candidates exposed to field service in an industrial and mining atmosphere. Ability to use various inspection instruments and hand tools with a strong mechanical aptitude and understanding. Previous slurry pump disassembly, evaluation, repair and reassembly experience would be considered an asset.

Strong customer service, sales aptitude and clean driving record are required.

Experience with maintenance planning and management/supervision will be required.

 

Language:
Strong ability to read, analyze and write detailed reports and business correspondence. Exceptional ability to present information and respond to questions from external and internal stakeholders, including management, customers, and employees of the company. Solid active listening skills and consultative approach to working with customers. Strong skills in reading, writing and speaking in English language. French Language skills are also a strong asset and bi-lingual candidates will be given pre.

 

Mathematical Skills:
Excellent numerical skills.

 

Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in non-standardized situations.

 

Computer Skills:
The incumbent should have strong knowledge of Microsoft Windows / Office. Experience or exposure to ERP/Manufactuing and engineering design software is considered an asset.

 

Certifications, Licenses, Registrations, Special Skills: 
Millwright Credentials.

 

Physical Requirements: 
Approximately ~60% travel on a consistent basis is required for this role. Travel will require over nights and at times will be more or less than the percentage shown. International travel may be required. The employee must occasionally lift and/or move up to 15 pounds.

 

Work Environment:
While performing the duties of this job, the employee will be exposed to moving mechanical parts, outside weather conditions, field and mining site conditions. The incumbent will work across regular office environments, manufacturing plants and customer mining sites. Up to 60 percent travel is expected for the purpose of visiting customers and/or customer sites, where Personal Protective Equipment (PPE) will be required, including safety footwear and glasses.

Core Competencies

Problem Solving – Identifies and resolves technical problems/situations in a timely manner, gathering and analyzing information, developing alternative solutions. Works well in group problem solving situations, uses reason even in difficult/emotional situations.

 

Customer Service – Manages ongoing interactions with customers, responds promptly to customer needs, solicits customer feedback to improve service, responds to service/assistance requests and meets commitments.

 

Safety and Security – Observes safety and security procedures, determines appropriate action beyond guidelines, reports potentially unsafe conditions, uses protective/safety equipment and materials properly.

 

Quality – demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality and correctness.

 

Dependability – Follows instructions and responds to management direction. Takes responsibility for own actions, keeps commitments, commits to long hours of work when necessary to reach goals and completes tasks on time or notifies appropriate person with an alternate plan.