The Weir Group PLC

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Inside Sales Representative
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More information about this job

Company Profiles

Weir has been in business since 1871 and our sustainability and success has been built on attracting, retaining, and developing exceptional people.


As a global company, employing around 15,000 people in over 70 countries, we reflect the diversity of our customers in the diversity of our people and ensure everyone is given the opportunity to flourish regardless of their gender, race, beliefs or background.


Weir is an inclusive and innovative organisation where you can be your authentic self. We continually develop our talent and diversity of thought to keep our business relevant, innovative and successful for the future.


Enabling our people to unleash their full potential is central to ‘We are Weir’, our vision, mission, and strategic priorities. We aim to be the most admired engineering business in our markets and we'll achieve that ambition by being the employer of choice in our markets.


We offer a wide range of career opportunities across a variety of technical and business roles in engineering, manufacturing and service locations worldwide.


Business Need / Purpose of Role

Supports business by performing Inside Sales and Contract Administration duties, including intake of customer orders, customer service, and invoicing/order processing. 

Objectives & Measurement - Key Responsibilities

Including but not limited to:


  • Prepare proposals, bid packages and quotes
  • Tracking customer and vendor correspondence utilizing CRM package
  • Order entry, issuing of purchase orders and quotes utilizing ERP package
  • Assist with coordination of larger orders.

  • Expedite orders with suppliers to maintain on time delivery
  • Inspect shipment contents and compare with records to verify accuracy of shipment
  • Maintain quote and order filing system
  • Preparation of reports as required
  • Works with internal departments to resolve customer and supplier queries
  • Other duties as assigned by supervisor


Health & Safety : Key Responsibilities & Requirements:

  • Able to work in a manner that ensures the safety of themselves and others
  • Able to demonstrate compliance to company safety procedures and legal obligations
  • Recognise and report and resolve hazards identified
  • Confidence and ability to intervene on practices deemed to be unsafe
  • Engage and promote a zero harm culture
  • Be aware of physical limitations based upon job requirements

Job Knowledge / Education and Qualifications


College diploma/certificate in a technical field or equivalent work experience. Exposure to ISO 9001 quality systems. Experience in a sales and/or customer service environment. Technical sales background. Valve or Pump background an asset. 

The ideal candidate will bring excellent organizational skills, ability to multitask, attention to detail, and have the ability to work independently and as part of a team.



Excellent communication skills (written and verbal in English) are required for this role, given the regular interactions with customers over phone and e-mail. Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.


Reasoning Ability:

Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to work independently or in a team environment.


Computer Skills: 

Exposure to ERP and CRM packages 


Work Environment:

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate. Personal Protective Equipment must be worn in certain areas of the facility.

Core Competencies

To perform the job successfully, an individual should demonstrate the following competencies:


Quality - Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality. 


Written Communication - Writes clearly and informatively, edits work for spelling and grammar, presents numerical data effectively, able to read and interpret written information.


Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.


Customer Service - Responds promptly to customer needs, solicits information and responds to requests for service and assistance, meets commitments to customers and communicates respectfully.


Organizational Support - Follows policies and procedures, completes administrative tasks correctly and on time, supports organization’s goals and values.