The Weir Group PLC

Returning Candidate?

2018-18056

2018-18056

Title 
Service Technician
Posted Date 
4/19/2018
Location 
CA-BC-Kamloops
Shift Schedule 
Day
Manages Others 
No
Close Date 
..

More information about this job

Company Profiles

The Weir Group is a global engineering group. We are focused on delivering engineering solutions to customers in the minerals, oil and gas and power markets. Operating in more than 70 countries and employing more than 15,000 people, we support our customers through a worldwide network of around 200 manufacturing and service facilities.

 

To celebrate Weir's 140 years in business, this video traces the business from its creation in Glasgow, Scotland in 1871, to its development into a global engineering solutions provider. For more information on The Weir Group PLC please visit our corporate website

 

Business Need / Purpose of Role

The Service Technician will be responsible for identifying and responding to customers’ service needs and requirements across all Weir Product lines as well as competitors’ equipment and to work with the Weir Minerals Sales Team to grow and maintain service opportunities.  The position will work closely with the process team, product managers, aftermarket sales and reliability Engineering team. The position reports directly to the Area Manager. The Service Technician will need to act as the guardian of the optimal functioning of our key accounts equipment.

Objectives & Measurement - Key Responsibilities

Objectives:

  • Visit key accounts to validate equipment optimal operation, assist specific account staff with the overall maintenance of our equipment and offer training as needed
  • attend key equipment outages, inspections, overhauls, start-up and commissioning.
  • Inspect and Rebuild customers equipment sent to the Weir repair shop
  • Maintain and organise both site and shop tools and equipment
  • When not attending equipment outages, required to support customer in all technical support/advise and remain on standby for unforeseen requirements.
  • Monitor and collect operating data and wear performance on equipment under their responsibility.
  • Accurately measure and record critical dimensions on components for use in reporting wear. Observe and report wear patterns, provide reports and data to Field engineer, Sales Management, Aftermarket Sales and Mill Circuit team where required.
  • Work closely with customer to continually improve maintenance SOP’s and best practices.
  • Provide monthly updates to Management and Operations Group on key component wear life/demand and customer maintenance outage schedules, to allow inventory alignment for each major customer.
  • Secure and maintain site access passes to key customer sites.
  • Meet all Personal Business Objectives (PBO’s) inclusive to a Personal Development Plan (PDP)
  • Act and behave aligned with our Weir Group Values.

 

Measurements:

  • Growth In Service Business, (Example: Pump Rebuild Quick Response Program)
  • Improve Key Equipment wear life and operation to meet client targets and expectations.
  • Personal Business Objectives (PBO’s)
  • Customer feedback and satisfaction – Example NPS.

 

Health & Safety : Key Responsibilities & Requirements:

  • Able to work in a manner that ensures the safety of themselves and others
  • Able to demonstrate compliance to company safety procedures and legal obligations
  • Recognise and report and resolve hazards identified
  • Confidence and ability to intervene on practices deemed to be unsafe
  • Engage and promote a zero harm culture
  • Be aware of physical limitations based upon job requirements

Job Knowledge / Education and Qualifications

Education/Experience:
Millwright/Journeyman in mechanical or relevant technical discipline, preferably specializing in rotating equipment designed for the Minerals or related to severe duty market segments.

Ideally a minimum of 15 years of maintenance/service or maintenance planning experience with preference given to candidates exposed to field service in an industrial and mining atmosphere. Ability to use various inspection instruments and hand tools with a strong mechanical aptitude and understanding. Previous slurry pump disassembly, evaluation, repair and reassembly experience would be considered an asset.

Strong customer service, sales aptitude and clean driving record are required.

Experience with maintenance planning and management/supervision will be required.

 

Language:
Strong ability to read, analyze and write detailed reports and business correspondence. Exceptional ability to present information and respond to questions from external and internal stakeholders, including management, customers, and employees of the company. Solid active listening skills and consultative approach to working with customers. Strong skills in reading, writing and speaking in English language. French Language skills are also a strong asset and bi-lingual candidates will be given pre.

 

Mathematical Skills:
Excellent numerical skills.

 

Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in non-standardized situations.

 

Computer Skills:
The incumbent should have strong knowledge of Microsoft Windows / Office. Experience or exposure to ERP/Manufactuing and engineering design software is considered an asset.

 

Certifications, Licenses, Registrations, Special Skills: 
Millwright Credentials.

 

Physical Requirements: 
Approximately ~60% travel on a consistent basis is required for this role. Travel will require over nights and at times will be more or less than the percentage shown. International travel may be required. The employee must occasionally lift and/or move up to 15 pounds.

 

Work Environment:
While performing the duties of this job, the employee will be exposed to moving mechanical parts, outside weather conditions, field and mining site conditions. The incumbent will work across regular office environments, manufacturing plants and customer mining sites. Up to 60 percent travel is expected for the purpose of visiting customers and/or customer sites, where Personal Protective Equipment (PPE) will be required, including safety footwear and glasses.

Core Competencies

Problem Solving – Identifies and resolves technical problems/situations in a timely manner, gathering and analyzing information, developing alternative solutions. Works well in group problem solving situations, uses reason even in difficult/emotional situations.

 

Customer Service – Manages ongoing interactions with customers, responds promptly to customer needs, solicits customer feedback to improve service, responds to service/assistance requests and meets commitments.

 

Safety and Security – Observes safety and security procedures, determines appropriate action beyond guidelines, reports potentially unsafe conditions, uses protective/safety equipment and materials properly.

 

Quality – demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality and correctness.

 

Dependability – Follows instructions and responds to management direction. Takes responsibility for own actions, keeps commitments, commits to long hours of work when necessary to reach goals and completes tasks on time or notifies appropriate person with an alternate plan.