The Weir Group PLC

  • 2018-19127

    Posted Date 1 month ago(7/24/2018 6:45 PM)
    Operations Manager
    Shift Schedule
    Manages Others
  • Company Profiles

    Weir has been in business since 1871 and our sustainability and success has been built on attracting, retaining, and developing exceptional people.


    As a global company, employing around 15,000 people in over 70 countries, we reflect the diversity of our customers in the diversity of our people and ensure everyone is given the opportunity to flourish regardless of their gender, race, beliefs or background.


    Weir is an inclusive and innovative organisation where you can be your authentic self. We continually develop our talent and diversity of thought to keep our business relevant, innovative and successful for the future.


    Enabling our people to unleash their full potential is central to ‘We are Weir’, our vision, mission, and strategic priorities. We aim to be the most admired engineering business in our markets and we'll achieve that ambition by being the employer of choice in our markets.


    We offer a wide range of career opportunities across a variety of technical and business roles in engineering, manufacturing and service locations worldwide.


    Business Need / Purpose of Role

    The Operations Manager will be responsible for leading a local office / warehouse and team of service technicians in a designated territory. The incumbent is responsible for partnering with the Sales and Service teams in delivering our strategic initiatives and delivering excellent customer-centric solutions to our most valued customers. 

    Objectives & Measurement - Key Responsibilities

    Including but not limited to:

    • Lead and supervise local operations and service team, while ensuring excellent customer service. 
    • Represent Weir with local clients, while acting as a role model to service team. 
    • Ensure that all direct reports and local personnel complete assigned work in a safe manner and following Weir standards. 
    • Conduct Safety meetings and JSA's with field service technicians
    • Ensure that all required training is provided to direct reports for their positions
    • Perform site and customer visits as needed to address customer concerns or to gather information on projects when required.
    • Proactively identify solutions to problems or issues reported by the customers and/or other colleagues within the company
    • Establish effective relationships with the sales and service staff coming to site.
    • Collect and analyze inventory data to ensure adequate availability of inventory to support the business needs in the area. 
    • Work with Inside sales and Shipper/Receiver to make sure On Time Delivery targets are met.
    • Plan and support on-site and off-site maintenance work, including overall planning for each job, identifying parts and tools needed, and manpower scheduling. 
    • Through a well-established relationship with iron range customers, drive sustained business and retain customer loyalty. 
    • Work with the sales team to meet the targets for sales and service in the assigned territory. 
    • Partner with Human Resources through the recruitment, selection and training/ onboarding of field service team, including setting and managing Performance Objectives, disciplinary action, and other duties as required. 
    • Meet all Personal Business Objectives inclusive to a Personal Development Plan set in agreement with the supervisor and executive management team.
    • Act and behave aligned with our Weir Group Values.
    • Other duties as assigned


    • Customer feedback & satisfaction 
    • Weir Group Values / Leadership skills
    • Personal Business Objectives


    Health & Safety : Key Responsibilities & Requirements:

    • Able to work in a manner that ensures the safety of themselves and others
    • Able to demonstrate compliance to company safety procedures and legal obligations
    • Recognise and report and resolve hazards identified
    • Confidence and ability to intervene on practices deemed to be unsafe
    • Engage and promote a zero harm culture
    • Be aware of physical limitations based upon job requirements

    Job Knowledge / Education and Qualifications


    Technical Degree or Diploma in a relevant field, ideally with a mechanical (Millwright, Engineering, Technologist) focus.  Extensive experience in mineral processing, rotating equipment or with prior exposure to severe duty market segments.


    A minimum of (10-15) years of combined experience in performing and managing service and operations functions of engineered pumping equipment and packaged solutions, or other engineered industrial equipment used in the mining sector.


    Strong preference will be given to candidates with prior management and/or direct customer-facing service experience with progressive exposure to engineered products.  In-depth understanding of mineral processing applications and/or mining market would be considered an asset.


    Strong customer-centric aptitude and clean driving record are required.


    Professional designation (e.g. P. Eng, CET / Millwright license) would be considered an asset.


    Language: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or regulations.  Ability to write detailed reports and business correspondence.  Exceptional ability to present information and respond to questions from groups of managers, clients, customers, and employees of the company. Solid active listening skills and consultative approach to selling.  Strong skills in reading, writing and speaking in English language.


    Mathematical Skills & Reasoning Ability:

    Excellent numerical skills to understand, interpret and troubleshoot complex engineering problems and commercial aspects of sales management.  Excellent commercial acumen.  Ability to lead, teach and mentor less experienced colleagues.


    Computer Skills:  The incumbent should have knowledge of the following software:  Microsoft Windows / Office.  Experience or exposure to ERP software or engineering design software is considered an asset.


    Certificates, Licenses, Registrations:  P. Eng., CET, or Millwright Designation would be considered an asset.


    Physical Demands:  Approximately ~60% travel on a consistent basis is required for this role.  Travel will require over nights and at times will be more or less than the percentage shown.  Overseas travel may be required.  The employee must occasionally lift and/or move up to 15 pounds.


    Work Environment: 

    While performing the duties of this job, the employee may occasionally be exposed to moving mechanical parts, outside weather conditions, field and mining site conditions. The incumbent will work across regular office environments, manufacturing plants and customer mining sites. Up to 40 percent travel is expected for the purpose of visiting customers and/or customer sites, where additional Personal Protective Equipment (PPE) may be required, including safety footwear and glasses.

    Core Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:


    ustomer Service - Manages difficult or emotional customer situations when required; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments and exceeds customer expectations.


    Leading and Managing People – Exhibits confidence in self and others, including motivating and inspiring others to perform well, even for those situated in remote locations.  Includes staff in planning, decision-making, and process improvement.  Takes responsibility for subordinates' activities, provides regular performance feedback and develops team's skills and encourages personal growth.  Solicits and applies customer feedback (internal and external).  Fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills; effectively influences actions and opinions of others.


    Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.



    Problem Solving – Identifies and resolves problems in a timely manager; gathers and analyzes information skillfully, develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.


    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. 


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