The Weir Group PLC

  • 2018-19178

    Posted Date 3 weeks ago(8/3/2018 3:16 PM)
    Title
    Desktop Support Analyst
    Location
    CA-AB-Calgary
    Shift Schedule
    Day
    Manages Others
    No
  • Company Profiles

    Weir has been in business since 1871 and our sustainability and success has been built on attracting, retaining, and developing exceptional people.

     

    As a global company, employing around 15,000 people in over 70 countries, we reflect the diversity of our customers in the diversity of our people and ensure everyone is given the opportunity to flourish regardless of their gender, race, beliefs or background.

     

    Weir is an inclusive and innovative organisation where you can be your authentic self. We continually develop our talent and diversity of thought to keep our business relevant, innovative and successful for the future.

     

    Enabling our people to unleash their full potential is central to ‘We are Weir’, our vision, mission, and strategic priorities. We aim to be the most admired engineering business in our markets and we'll achieve that ambition by being the employer of choice in our markets.

     

    We offer a wide range of career opportunities across a variety of technical and business roles in engineering, manufacturing and service locations worldwide.

     

    Business Need / Purpose of Role

    The IT Technical Support & Network Administrator is primarily employed to:

    • Provide 1st & 2nd level desktop support, primarily for the Western Locations.
    • Install and configure computer systems
    • Diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person

     

    The Position will report to the Sr. Network Analyst.

     

    Objectives & Measurement - Key Responsibilities

    Including but not limited to:

    • Installing and configuring computer operating systems and applications
    • Monitoring and maintaining computer systems and networks
    • Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
    • Troubleshooting and diagnose network problems
    • Replacing parts as required (Computers, Printers, other devices)
    • Document processes and help manage document library.
    • Support the roll-out of new applications
    • Troubleshoot hardware and software issues
    • Setting up new user’s accounts and profiles
    • Adhere to SLA’s to ensure issues are resolved in a timely manner
    • Prioritizing and managing many open cases at one time
    • Rapidly establishing a good working relationship with customers
    • Testing and evaluating new technology
    • Procurement of hardware and software
    • Troubleshoot email issues and escalate as needed
    • Troubleshoot Antivirus issues with Trend.
    • Rollout software and PC’s using SCCM
    • Manage Helpdesk tickets VIA SCSM
    • Provide afterhours support as required
    • Manage server backups and maintain backup logs
    • Support Compliance Pro Systems
    • Troubleshoot issues with VPN and Remote Access
    • Other duties as assigned by supervisor

     

    Health & Safety : Key Responsibilities & Requirements:

    • Able to work in a manner that ensures the safety of themselves and others
    • Able to demonstrate compliance to company safety procedures and legal obligations
    • Recognise and report and resolve hazards identified
    • Confidence and ability to intervene on practices deemed to be unsafe
    • Engage and promote a zero harm culture
    • Be aware of physical limitations based upon job requirements

    Job Knowledge / Education and Qualifications

    Education/Experience:

    Post high school education such as a College Diploma or Bachelor’s Degree and/or comparable designation/ or equivalent field experience. 

     

    Language:

    Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

    Reasoning Ability:

    Ability to define problems collects data, establish facts, and draw valid conclusions. 

     

    Computer Skills:

    Education:

    University degree in Computer Science, Computer Programming, Information Technology, Software Engineering or other related field of study, or an acceptable combination of education, training and/or experience

     

    Experience:

    1-2 Years’ experience support IT Systems.

     

    Certifications, Licenses, Registrations, Special Skills:

    One or more of the following certifications: MCSA, CCNP, VCAP, CCDP, Network+ or equivalent.

     

    Physical Requirements:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Work Environment:

    Work is performed in inside environmental conditions.  Moderate noise.

    Core Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

     

    Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities.

     

    Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

          

    Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

     

    Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

     

    Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

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